The council’s corporate complaints process has two stages. All complaints are logged onto a central database and the complaint is managed by the relevant service area. If you remain unhappy after stage one, the second stage is for your complaint to be reviewed by a senior member of staff within the service. If you remain unhappy after stage two, you can complain to the Local Government and Social Care Ombudsman (LGSCO).
Our complaints policy is published on our website. We also have an Unreasonably Persistent Complainants Policy which will be sent to individuals when it applies.
