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The Information Management Team handles requests under Freedom of Information (FOI) and Environmental Information Regulations (EIR). We also handle all aspects of data protection legislation, such as making a subject access request (SAR), ensuring our services meet legal requirements, and responding to data protection incidents and complaints. Each of these services involves all types of personal information held by the council, although some requests/complaints may only involve small amounts of information, and some of them much larger amounts of sensitive information.

Current written protocols, policies and procedures for delivering our services and responsibilities Bullying and harassment policy Development management policies (PDF, 8.7 MB) Diversity Monitoring Protocol

We want to make it as easy as possible for established Town Teams to secure the resources that they need to deliver local improvements. This includes pointing them towards and encouraging them to bid for external funding opportunities as they arise. By bidding for external funding themselves (with support and advice from the council) it should enable Town Teams to develop greater local ownership of projects, and to come up with new ideas for how to improve the local town centre.

The Information Management Team keeps the council’s deeds, administers the off-site storage and archiving of paper records or electronic media i.e. microfiche, and provides for secure document destruction. This work covers property deeds and council agreements, licences and other legal documentation, social care files and client records. We work with all council services to store, retrieve and securely destroy records in line with the council’s retention scheme.

The Planning Policy Team is responsible for preparing the council’s statutory Development Plan to guide growth and change in the Borough over the next 15 years as well as provide the policy basis for the determination of planning applications.  In preparing Development Plan documents, consultation is undertaken with statutory and non-statutory consultees and we hold information about those we consult with. For statutory consultations we are required to identify and contact people who would be relevant consultees, which may be people who have contacted the council previously,

Our highways service is responsible for:

Nextdoor - Stay connected to your neighbourhood Liftshare - Cut the costs of your journey and meet people Residents associations and community groups - Join or create your own residents association or community group Civic awards - Nominate an individual or group for recognition