ITSM TCO
Received: 15 September 2025
1.What ITSM solution are you using? E.g. ServiceNow, Hornbill, Halo, Freshservice, Ivanti, BMC, Xurrent, etc2.Running costs: Please provide the past 18months (since April 2024) costs against the below line items.a. Implementation (if applicable)b. Subscription / Licencingc. Supportd. Professional Services (project work etc)e. Managed Services (where applicable)f. Approximate Staff costs ass'c with running the platformAnd/Org. Number of FTE associated to platform operations (if unable to provide answer to g)
Outcome / Documents
- Response (all information to be supplied) - application/pdf - Download